Terms & Conditions

Contract Agreement

Welcome to Igloo Himalaya Treks (Pvt. Ltd.), an officially licensed local trekking agency registered with the Government of Nepal (Department of Tourism Reg. No. 128475/071/072). By booking a trekking, mountaineering, or touring package with us, you enter into a binding agreement governed by the following Terms and Conditions.

Please read these terms carefully before confirming your booking deposit. Booking any service with Igloo Himalaya Treks constitutes full acceptance of these terms.

1. Booking & Deposit Terms

To confirm your trekking reservation, we require a advance booking deposit:

• Standard Treks (Everest, Annapurna, Langtang): A 20% non-refundable deposit per trekker is required at the time of booking to secure domestic flights (Kathmandu–Lukla / Pokhara–Jomsom), teahouse lodge allocations, and TIMS permits.
• Restricted Area Treks & Peak Climbing (Manaslu, Upper Mustang, Dolpo, Island Peak): A 30% advance deposit is required to obtain government Restricted Area Permits and climbing permits from the Department of Immigration.
• Remaining Balance: The remaining 80% (or 70%) balance must be settled upon arrival in Kathmandu prior to departure for the trail, payable in USD, EUR, GBP cash, or credit card (subject to a 3.5% bank processing fee).

2. Cancellation & Refund Policy

If you need to cancel your trek, written notification must be submitted to info@igloohimalayatreks.com. Cancellation fees apply as follows:

• More than 30 Days Prior to Departure: Your 20% deposit remains non-refundable due to pre-purchased flight tickets and government permit fees; however, your deposit can be transferred to any future trek date within 24 months.
• 15 to 30 Days Prior to Departure: 30% of total trip cost is retained.
• 7 to 14 Days Prior to Departure: 50% of total trip cost is retained.
• Less than 7 Days or No Show: 100% of trip cost is retained.
• Voluntary Early Departure During Trek: No refunds are issued if you choose to leave the trek early, or if medical issues require altitude descent. Unused accommodation, food, or guide services cannot be refunded.

3. Mandatory High-Altitude Insurance

Comprehensive travel insurance is mandatory for all trekkers joining our expeditions in Nepal.

In emergencies where helicopter evacuation is required, Igloo Himalaya Treks coordinates immediate rescue with helicopter operators based on your insurance policy details.

4. Weather Delays & Itinerary Flexibility

Himalayan weather patterns can be unpredictable. Mountain flights to Lukla (Everest region) or Jomsom (Mustang region) are subject to sudden weather delays or cancellations.

• Flight Delays: Additional hotel accommodation, food, or alternative transport costs resulting from flight delays in Lukla or Kathmandu are the financial responsibility of the trekker (or covered by travel insurance).
• Guide Authority: Your assigned Sherpa Sirdar / Lead Guide holds ultimate authority on the trail regarding safety decisions, route detours, or altitude acclimatization adjustments.

5. Porter & Staff Welfare Standard

Igloo Himalaya Treks is committed to 100% ethical porter treatment and fair labor standards:

• Weight Limits: Porters carry a maximum limit of 20 kg (44 lbs) total, supporting 2 trekkers (10 kg max per trekker duffel bag).
• Wages & Gear: All porters and guides receive guaranteed fair wages above industry minimums, full medical insurance, warm high-altitude clothing, footwear, and teahouse shelter.

6. Passport, Visa & Health Responsibilities

Trekkers are responsible for holding a valid passport with at least 6 months of validity remaining from the date of entry into Nepal. Nepal entry visas can be obtained upon arrival at Tribhuvan International Airport (Kathmandu) or online prior to travel.

Trekkers must disclose any pre-existing medical conditions, allergies, or physical limitations prior to departure.

7. Governing Law & Dispute Resolution

This agreement is governed strictly by the laws of Nepal. Any legal dispute, claim, or controversy arising out of or relating to your trip with Igloo Himalaya Treks shall be settled exclusively under the jurisdiction of the district courts of Kathmandu, Nepal.